International Airport Transylvania
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Welcome to Transilvania International Airport website

Special Needs Access Before the trip

In order to ensure a pleasant journey, please request special assistance when booking the ticket. The agent responsible for boarding will be informed in due time about the type of assistance required, and you will be assisted by a qualified person.

Parking

Public parking at the airport is setup with places specially designed for people with reduced mobility.

The terminal

Terminal access doors are automatic.

Toilets specially designed to allow their use by people in wheelchairs are located in the international departures terminal, the public zone and international arrivals terminal.

Provided services

  • accompanying PRM (passengers with reduced mobility) from their arrival at the airport to the information desk, check-in counter and other points of interest
  • transferring PRM, if necessary, from their own wheelchair on the one belonging to the airport and delivering it to the luggage hold.
  • registering and handing over the luggage
  • moving from check-in desk to the aircraft while carrying out legal procedures for crossing border, customs and security control;
  • assistance in boarding the aircraft;
  • moving from the aircraft door to the place assigned
  • storing and retrieving baggage on the aircraft
  • moving to the aircraft door
  • landing from an aircraft
  • moving from the aircraft to the place designed for picking up baggage,
  • fulfilling the legal procedures on border crossings and customs
  • moving from place for the baggage at the designated point
  • ensuring access to connecting flights when in transit, with assistance on the areas of the terminal and operational
  • providing access to toilets
  • granting the accompanying person on request, assistance for embarkation / disembarkation PRM, in accordance with airport security regulations in force.

Quality support services for passengers with reduced mobility

QUALITY SUPPORT FOR PASSENGERS WITH REDUCED MOBILITY SERVICES WAITING PERIOD FOR SERVICE AVAILABILITY ASSISTANCE PRM.

In accordance with Article 9 of Regulation (EC) 1107/2006 – Standards about health and ECAC DOC 30 Annex J – Code of Good Conduct in Ground

Handling for Persons with Reduced Mobility, SAPMR established the following quality standards on Service availability:

SERVICE AVAILABILITY TO DEPARTURE – ANNOUNCED 48H IN ADVANCE THROUGH SITA MESSAGES OR OTHER FORMS OF COMMUNICATION.

  • Availability 80% < 5 min waiting
  • Available 90% < 10 min waiting
  • Available 100% < 15 min waiting

THE AVAILABILITY OF SERVICES AT START – UNANNOUNCED (DIRECT PRESENTATION OF THE PASSENGER PMR TO THE COUNTER DEDICATED OR THE INTERCOM OF THE PARKING LOT)

  • Available 80% < 10 min waiting
  • Available 90% < 15 min waiting
  • Available 100% < 20 min waiting

THE AVAILABILITY OF SERVICES AT ARRIVAL – AD SCREEN OR OTHER FORMS OF COMMUNICATION BEFORE the LANDING of the AIRCRAFT

  • Available 80% < 5 min calling
  • Available 90% < 10 min waiting for
  • Available 100% < 15 min awaiting

THE AVAILABILITY OF SERVICES AT ARRIVAL – AD SCREEN OR OTHER FORMS OF COMMUNICATION BEFORE the LANDING of the AIRCRAFT

  • Available 80% < 10 min waiting after aircraft parking
  • Available 90% < 15 min waiting after aircraft parking
  • Available 100% < 20 min waiting after aircraft parking