Passenger rights

DENYING BOARDING

You may be entitled to compensation in the amount of 125 EUR up to 600 EUR, depending on flight distance and the delays incurred when rerouted.

Long delays

If the delay exceeds five hours, you are entitled to reimbursement of the ticket but only if you decide to give up travel.

Cancellation

You are entitled to compensatory financing, except in the following situations: you were informed about the cancellation of the flight 14 days before, or the reschedule of the redirected flight is very close to the initial schedule, or the airline can prove that the cancellation was due for special reasons.

Assistance provided by airline companies

Depending on the circumstances, if denied boarding or if race trip is cancelled or delayed, you are entitled to assistance (catering, communication means, and an overnight stay if applicable). If you are denied boarding or if the flight is cancelled, you can choose to continue your trip or a refund of your ticket.

Airlines identity

You must know the identity of your flight operator. Airlines that cannot provide safe flight are banned or restricted within the European Union. They are listed at:

http://ec.europa.eu/transport/modes/air/safety/air-ban/

Liability

Air carriers are liable for damages resulting from delays (up to 4.800 EUR) to damage and loss of baggage (up to 1.200 EUR) and for injury or death in accidents. But they do not carry this responsibility if they have taken all possible measures to avoid the damage or it was impossible to take such measures.

Tourist packages

Travel operators are obliged to provide accurate information on the holiday booked, comply with contractual obligations and protect passengers in case of insolvency of the organizer.

More infos?

Call the free phone number* from anywhere in the EU during working hours (9:00 to 6:30 p.m. CET weekdays).
00 800 6 7 8 9 10 11*
Certain mobile phone operators do not allow access to 00 800 numbers or might charge for these calls. In some cases, these calls may be chargeable from telephone boxes or hotels. For calls outside the EU (normal charges apply): (32-2) 299 96 96

http://ec.europa.eu/transport/air_portal/passenger_rights/doc/2008_apr_leaflet/apr_leaflet_ro.pdf
http://ec.europa.eu/transport/themes/passengers/air/doc/complain_form/eu_complaint_form_ro.pdf

From – Regulation (EC) no. 261/2004 of the Parliament and the Council of Europe (extract from the Official Journal of the European Union).
For further information – call free – 00.800.67891011.
Low-cost airlines are generally companies that offer tickets at lower costs by eliminating traditional services offered to passengers.

Airlines of this type are subject to the same regulation EC no. 261/2004 of the European Parliament and Council on the rights of passengers.

Both traditional airlines as well as for low-cost ticket is evidence the contract of carriage between Carrier / Airline and the Passenger whose name is entered on the ticket.

To be informed about the obligations they have during your flight, passengers can go directly to the website of the airline or obtain information from its representatives.

Airports do not respond of any changes in the schedules, as the airline takes full responsibility for its program modifications.

For airlines currently operating in Tirgu-Mures Transylvania Airport, we suggest you request information at the following addresses:

Tarom – +4 0265 236 200 www.tarom.ro
Malev – +4 0265 328 046 www.malev.com
Wizzair – +4 0903 760 100 www.wizzair.com