Disabled passengers with reduced mobility

Before the trip

In order to ensure a pleasant journeys by plane, request special assistance when booking the ticket. The agent responsible for boarding will be informed in due time about the type of assistance required, and you will be assisted by a qualified person.

Parling

  • Public parking at the airport is setup with places specially designed for people with reduced mobility.

The terminal

  • Terminal access doors are automatic.

Toilets specially designed to allow their use by people in wheelchairs are located in the international departures terminal, the public zone and international arrivals terminal.

Emergency care

  • Emergency calls are handled promptly and professionally by specialized medical.

Provided services

  • accompanying PRM (passengers with reduced mobility) from their arrival at the airport to the information desk and other points of interest
  • accompanying PMR at the counter check-in
  • transferring PMR, if the case requires, from their own WHC on the one belonging to the airport and delivering it at the luggage hold.
  • registration and handing over the baggage
  • moving from check-in desk to the aircraft while carrying out legal procedures for crossing border, customs and security control;
  • board the aircraft;
  • moving from the aircraft door to the place assigned
  • to storing and retrieving baggage on the aircraft
  • moving at the aircraft door
  • landing from an aircraft
  • moving from the aircraft to the place designed for picking up baggage,
  • fulfilling the legal procedures on border crossings and customs
  • moving from place for the baggage at the designated point
  • ensuring access to connecting flights when in transit, with assistance on the areas of the terminal and operational
  • providing access to toilets
  • granting the accompanying person on request, assistance for embarkation / disembarkation PMR, in accordance with airport security regulations in force.

Quality support services for passengers with reduced mobility

QUALITY SUPPORT for PASSENGERS WITH REDUCED MOBILITY SERVICES WAITING PERIOD FOR SERVICE AVAILABILITY ASSISTANCE PMR.

In accordance with Article 9 of Regulation (EC) 1107/2006 – Standards about health and ECAC DOC 30 Annex J – Code of Good Conduct in Ground

Handling for Persons with Reduced Mobility, SAPMR established the following quality standards on Service availability:

SERVICE AVAILABILITY TO DEPARTURE – ANNOUNCED 48H IN ADVANCE THROUGH SITA MESSAGES OR OTHER FORMS OF COMMUNICATION.

  • Availability 80% < 5 min waiting
  • Available 90% < 10 min waiting
  • Available 100% < 15 min waiting

THE AVAILABILITY OF SERVICES AT START – UNANNOUNCED (DIRECT PRESENTATION OF THE PASSENGER PMR TO THE COUNTER DEDICATED OR THE INTERCOM OF THE PARKING LOT)

  • Disponibilitate 80% < 10 min de asteptare
  • Disponibilitate 90% < 15 min de asteptare
  • Disponibilitate 100% < 20 min de asteptare

THE AVAILABILITY OF SERVICES AT ARRIVAL – AD SCREEN OR OTHER FORMS OF COMMUNICATION BEFORE the LANDING of the AIRCRAFT

  • Available 80% < 5 min calling
  • Available 90% < 10 min waiting for
  • Available 100% < 15 min awaiting

THE AVAILABILITY OF SERVICES AT ARRIVAL – AD SCREEN OR OTHER FORMS OF COMMUNICATION BEFORE the LANDING of the AIRCRAFT

  • Available 80% < 10 min waiting after aircraft parking
  • Available 90% < 15 min waiting after aircraft parking
  • Available 100% < 20 min waiting after aircraft parking